How we fix it
What’s really happening? That is the real question behind every decision, mistake, error, or redo — and that is why we exist. We train you and your team to resolve complexity through simplicity. From an hour with Derrick to a full-scale cross-functional engagement, we are here to help.
Level I
The Advisor
A decision you're stuck on. A pattern you can't quite name. A conversation you've been avoiding.
This is one hour, one-on-one with Derrick, to work through it with someone who's talked to thousands of executives and seen under the hood of more than 300 companies.
Bring one specific thing, or a general direction — we'll find the thread together. You'll leave with a next step, not just a good conversation.
Session 60 minutes
Level II
Leadership Triage
A gathering of leaders to deconstruct what's happening and analyze its root causes and remedies.
Do your leaders actually know what their teams think - or just what’s safe to say out loud?
Feedback rarely survives the trip to the top. It gets filtered, softened, or dropped before it ever reaches leadership - so leaders end up managing the version of reality that’s safe to hear, not the one that’s true.
Leadership Triage teaches your key leaders to use our decomposition concept as a communication tool - a structured, safe way to engage and really see what's happening.
Format 90-minute leadership diagnostic
Level III
Process Triage®
Our signature live (or virtual) workshop to gather those doing the work, make it visible, identify its challenges, propose remedies and triage the most important results.
Leaders believe they know what people do. Process Triage® reveals what they actually do - and the gap is where frustrations and inefficiencies build, and where new processes, systems, or organizational changes stall and adoption collapses.
Before rolling out anything new - or blaming your people - you need to understand the current work. Process Triage® makes that visible, in every session.
Virtual
In person
Annual Program
Process Triage® - End-to-End
Preparing for new software, solving a recurring operational problem, preparing for sale or investment, redesigning a workflow that isn’t working - we build the system with you, not a playbook you’ll shelve.
This isn’t a single fix. It’s a systematic pass across how your business actually runs - the real path work takes from request to delivery, not just what the org chart says, and the patterns that show up again and again across departments. The same breakdown in three different teams isn’t three problems; it’s one pattern worth fixing once.
01
Identify and solve specific operational problems
02
Prepare your team for new software or system changes
03
Design and improve workflows that keep breaking
04
Build internal capability - your people learn to do it themselves
Choose your route