Process Triage — operated by The Process Fixer Effective date: July 28, 2026 Last updated: July 29, 2026
1. Agreement to These Terms
By accessing or using the Process Triage Facilitator Portal at https://facilitator-portal.theprocessfixer.com/ and its associated tools (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.
If you do not agree to these Terms, you must not use the Service.
The Service is operated by The Process Fixer, based in Arizona, USA ("we," "us," or "our"). Questions about these Terms may be directed to support@theprocessfixer.com.
2. Description of the Service
Process Triage is a workflow tool that enables organisations to collect, triage, and analyse operational pain points submitted by their employees or members. The Service includes the following components:
| Component | Description |
|---|---|
| Public submission flow | Employees submit pain points using a company-specific access code, without requiring a personal account |
| ADTE triage | An AI-assisted framework (Analyse, Design, Train, Enforce) that categorises submissions and suggests remedies |
| Blame detection | An AI-assisted step that identifies whether a pain point is attributable to a process, system, or people issue |
| Admin dashboard | A restricted interface for authorised administrators to review submissions, run analysis, and generate reports |
| Reports | Plain-text and summary reports generated from submission data for use in facilitation and decision-making |
| Lucid extension | An optional extension that embeds the facilitator portal within Lucidchart and Lucidspark boards |
3. Eligibility and Access
3.1 Organisational access codes. Access to the public submission flow is granted via a company-specific access code issued by an administrator. You must only use an access code that has been provided to you by your organisation. Sharing access codes outside your organisation is prohibited.
3.2 Administrator accounts. Administrative access requires authentication via Manus OAuth. Email addresses associated with the @theprocessfixer.com domain are automatically granted administrator privileges. All other accounts are granted standard user access unless explicitly elevated by an existing administrator.
3.3 Age requirement. You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this requirement.
4. The Submission Flow
4.1 Seven-step process. The public submission flow guides submitters through a structured seven-step process covering pain point description, frequency, pain level (rated 0–10), affected parties, ADTE triage questions, and blame detection. Completion of all steps is required to submit a pain point.
4.2 Anonymous submissions. The submission flow does not require a personal account or name. Submissions are linked to the company record associated with the access code, not to an individual identity, unless you voluntarily include identifying information in your submission text.
4.3 AI-assisted triage. During the submission flow, your responses are processed by an AI language model to generate ADTE remedy suggestions and a blame attribution. This output is informational only and does not constitute professional advice of any kind. See Section 10 for the full disclaimer.
4.4 Accuracy of submissions. You are responsible for ensuring that your submissions are truthful, accurate, and relate to genuine operational pain points within your organisation. Submissions that are false, fabricated, or intended to harm a specific individual are a violation of these Terms and may result in access being revoked.
5. The Admin Dashboard
5.1 Access. The admin dashboard is accessible only to authenticated administrators. Administrators may view all submissions associated with their company account, run analysis, review ADTE outputs, and download reports.
5.2 Company management. Administrators may create and manage company records, generate access codes, and control which companies are active within the Service.
5.3 Reports. Reports generated through the Service are intended for internal organisational use. Administrators are responsible for ensuring that reports are handled in accordance with their organisation's internal policies and applicable employment law.
5.4 Administrator responsibilities. Administrators are responsible for:
- Distributing access codes only to authorised individuals within their organisation;
- Reviewing submissions in accordance with applicable HR and employment law;
- Notifying us promptly at support@theprocessfixer.com if they become aware of any unauthorised access to their account or company data;
- Ensuring their organisation's use of the Service does not violate any applicable law.
6. The Lucid Extension
6.1 Scope. The Lucid extension is an optional add-on that embeds the Process Triage facilitator portal within Lucidchart and Lucidspark boards. It is distributed as a ZIP package for installation on individual Lucid accounts.
6.2 Individual installation. Each facilitator must install the extension on their own Lucid account. The extension is not published to the Lucid marketplace and is not a managed organisational deployment.
6.3 Third-party platform. Use of the Lucid extension is subject to the terms of service and privacy policy of Lucid Software Inc. We are not affiliated with Lucid Software and are not responsible for any changes Lucid makes to its platform that affect the extension's functionality.
6.4 Licence. We grant you a limited, non-exclusive, non-transferable licence to install and use the Lucid extension solely in connection with the Service. You must not redistribute, resell, or modify the extension.
7. Acceptable Use
You agree to use the Service only for its intended purpose of submitting and managing legitimate operational pain points within your organisation. You must not:
- Submit false, misleading, defamatory, or harassing content;
- Attempt to access accounts, data, or systems you are not authorised to access;
- Use automated scripts, bots, or scrapers against the Service without our prior written consent;
- Reverse-engineer, decompile, or attempt to extract the source code of the Service;
- Use the Service to transmit malware, spam, or any content that violates applicable law;
- Circumvent or disable any security or access control mechanism;
- Use the Service in any way that could damage, disable, or impair its operation.
We reserve the right to suspend or terminate access for any account or organisation that violates these restrictions.
8. Content You Submit
8.1 Ownership. You retain ownership of any content you submit through the Service ("Submissions"), including pain point descriptions, ADTE responses, and any supporting information.
8.2 Licence to us. By submitting content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the Service to your organisation and its administrators.
8.3 AI processing consent. Submissions are processed by an AI language model for blame detection and remedy suggestion. By submitting content, you consent to this processing. We do not use your Submissions to train AI models.
8.4 Optional communications and shared brand list
If you voluntarily select an option such as “Keep me notified,” you agree that The Process Fixer may use a shared communications list for Derrick Mains, Think. Talk. Meet., Process Triage, The System MN (including thesystem.mn.co), and The Process Fixer. This optional choice may result in practical updates, stories, offers, and opportunities from those brands.
Marketing consent is not required to schedule, purchase, access, or use the Service. You may unsubscribe from those communications at any time using the unsubscribe link in an email or by contacting support@theprocessfixer.com.
9. Intellectual Property
All software, design, trademarks, and content comprising the Service (excluding your Submissions) are the property of The Process Fixer or its licensors. The ADTE framework, the Process Triage name, and associated branding are proprietary to The Process Fixer. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.
10. Disclaimers
10.1 No professional advice. The ADTE triage output, blame detection results, remedy suggestions, and any other AI-generated content produced by the Service are provided for informational and organisational purposes only. They do not constitute legal, HR, employment, psychological, or professional advice of any kind. You should not rely on them as a substitute for qualified professional advice.
10.2 "As is" basis. The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
10.3 AI accuracy. AI-generated outputs may be inaccurate, incomplete, or inappropriate for a given situation. You are solely responsible for evaluating and acting on any AI-generated content produced by the Service.
11. Third-Party Services
The Service integrates with the following third-party platforms:
| Platform | Purpose |
|---|---|
| Manus OAuth | User authentication for administrator accounts |
| Lucidchart / Lucidspark | Optional embedding via the Lucid extension |
| AI language model provider | ADTE triage, blame detection, and remedy suggestion |
| Kit | Optional shared-brand email communications for contacts who choose to receive them |
Your use of those platforms is governed by their respective terms of service and privacy policies. We are not responsible for the practices of any third-party service.
12. Limitation of Liability
To the maximum extent permitted by applicable law, The Process Fixer and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) one hundred US dollars (USD ).
13. Indemnification
You agree to indemnify, defend, and hold harmless The Process Fixer and its officers, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Submissions; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.
14. Modifications to the Service and Terms
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time with or without notice. We also reserve the right to update these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this document. Continued use of the Service after any such changes constitutes your acceptance of the revised Terms.
15. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law provisions. Any dispute arising under these Terms shall first be submitted to good-faith negotiation between the parties. If unresolved within 30 days, the parties agree to submit to binding arbitration or the courts of competent jurisdiction in Maricopa County, Arizona.
16. Contact
If you have questions about these Terms, please contact:
The Process Fixer Website: theprocessfixer.com Email: support@theprocessfixer.com
These Terms of Service were last updated on July 29, 2026.