Process Triage — operated by The Process Fixer Effective date: July 28, 2026 Last updated: July 29, 2026
1. Introduction
This Privacy Policy explains how The Process Fixer ("we," "us," or "our"), based in Arizona, USA, collects, uses, stores, and protects information when you use the Process Triage Facilitator Portal at https://facilitator-portal.theprocessfixer.com/ and its associated tools (collectively, the "Service").
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Service. Questions or requests relating to this Policy may be directed to support@theprocessfixer.com.
2. Information We Collect
We collect the following categories of information depending on how you interact with the Service.
2.1 Information you provide through the submission flow
The public submission flow collects the following data from submitters:
| Data | Description |
|---|---|
| Company access code | Used to associate your submission with the correct organisation |
| Pain point description | A free-text description of the operational issue you are reporting |
| Pain level rating | A numeric rating from 0 to 10 indicating severity |
| Frequency and impact | How often the pain point occurs and who it affects |
| ADTE triage responses | Your answers to structured questions about the nature of the issue |
| Blame attribution response | Your assessment of whether the issue is process-, system-, or people-related |
The submission flow does not ask for your name, email address, or any other personally identifying information. Submissions are linked to your organisation's company record, not to an individual identity, unless you voluntarily include identifying information in your free-text responses.
2.2 Information collected from administrator accounts
When you log in as an administrator via Manus OAuth, we receive and store:
- Your email address;
- Your display name;
- A unique identifier from the Manus authentication service.
We do not receive or store your Manus password.
2.3 Information collected automatically
When you use the Service, we may automatically collect:
- Browser type and version;
- Operating system;
- IP address;
- Pages visited and time spent on the Service;
- Referring URL.
This information is used for security monitoring, debugging, and improving the Service. It is not used to build individual user profiles for advertising purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal basis |
|---|---|
| Delivering the submission flow and storing pain point data | Performance of a contract / legitimate interests |
| AI-assisted ADTE triage and blame detection | Legitimate interests (with consent via submission) |
| Generating organisational reports for administrators | Performance of a contract |
| Authenticating and managing administrator accounts | Performance of a contract |
| Security monitoring and fraud prevention | Legitimate interests |
| Improving and debugging the Service | Legitimate interests |
| Complying with legal obligations | Legal obligation |
We do not use your information for targeted advertising, and we do not sell your personal information to any third party.
3.1 Optional communications and shared brand list
If you choose an optional form control such as “Keep me notified,” you consent to receive communications through a shared list operated by The Process Fixer for Derrick Mains, Think. Talk. Meet., Process Triage, The System MN (including thesystem.mn.co), and The Process Fixer. These communications may include practical updates, stories, offers, and opportunities related to those brands.
Choosing this option is voluntary and is separate from scheduling, purchasing, or using the Service. You may unsubscribe from marketing communications at any time using the unsubscribe link in an email or by contacting support@theprocessfixer.com. We use Kit as the service provider that manages this communications list.
4. AI Processing of Submissions
Submissions made through the pain point flow are processed by an AI language model to perform two functions: blame detection (identifying whether the issue is attributable to a process, system, or people factor) and ADTE remedy suggestion (generating a structured recommendation under the Analyse, Design, Train, Enforce framework).
This processing occurs server-side and is used solely to provide triage output within the Service. We do not use your Submissions to train, fine-tune, or improve any AI model. Submissions are passed to the AI provider as transient inputs and are subject to the AI provider's data processing terms. We take reasonable steps to ensure that our AI provider does not retain your Submissions beyond the scope of the immediate request.
AI-generated outputs are informational only. They do not constitute professional advice and should not be relied upon as a substitute for qualified HR, legal, or operational expertise.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances.
5.1 Within your organisation. Submissions are visible to the administrators of the company account associated with your access code. If you are an employee submitting a pain point, your submission will be reviewed by your organisation's designated administrators. We do not control how administrators use or share that information internally, and you should be aware of your organisation's internal policies before submitting.
5.2 Service providers. We engage third-party service providers who process data on our behalf, including hosting infrastructure, authentication (Manus OAuth), AI processing, and Kit for optional email communications. These providers are contractually bound to process data only as directed by us and are not permitted to use your data for their own purposes.
5.3 Legal requirements. We may disclose information if required to do so by law, court order, or governmental authority in the State of Arizona or under applicable federal law, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 Business transfers. In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will provide notice before any such transfer takes effect and before your information becomes subject to a materially different privacy policy.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfil the purposes described in this Privacy Policy.
| Data type | Retention period |
|---|---|
| Pain point submissions | Retained for the life of the company account, or until deleted by an administrator |
| ADTE triage and blame detection outputs | Retained with the associated submission |
| Administrator account data | Retained while the account is active, plus 90 days after closure |
| Automatically collected usage data | Up to 12 months |
| AI processing inputs | Not retained beyond the immediate request (subject to AI provider terms) |
| Optional communications consent | Retained while you remain subscribed, plus a limited suppression record after you unsubscribe |
Administrators may request deletion of their company's data by contacting us at support@theprocessfixer.com.
7. Cookies and Tracking
The Service uses session cookies solely to maintain your login state as an administrator. These cookies are strictly necessary for the Service to function and expire when you close your browser session or log out.
We do not use third-party analytics cookies, advertising trackers, or cross-site tracking technologies of any kind.
8. The Lucid Extension
The optional Lucid extension embeds the Process Triage facilitator portal within Lucidchart and Lucidspark boards. The extension itself does not collect or transmit any personal data. When the panel loads the facilitator portal, it is subject to the same data practices described in this Privacy Policy.
Your use of Lucidchart or Lucidspark is governed by Lucid Software's own privacy policy, which is independent of this Policy.
9. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted HTTPS connections, server-side authentication, and access controls limiting admin data to authenticated users.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected parties as required by applicable law.
10. Children's Privacy
The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us at support@theprocessfixer.com and we will delete it promptly.
11. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention obligations.
- Restriction: Request that we restrict processing of your information in certain circumstances.
- Portability: Request a machine-readable copy of your information where technically feasible.
- Objection: Object to processing based on legitimate interests.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.
EEA and UK residents may have additional rights under the GDPR and UK GDPR respectively. We will honour those rights to the extent required by applicable law.
To exercise any of these rights, please contact us at support@theprocessfixer.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Arizona, USA. Any disputes relating to this Policy shall be resolved in accordance with the dispute resolution process set out in our Terms of Service.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this document. We encourage you to review this Policy periodically. Continued use of the Service after any changes constitutes your acceptance of the revised Policy.
14. Contact
If you have questions, concerns, or requests relating to this Privacy Policy, please contact:
The Process Fixer Website: theprocessfixer.com Email: support@theprocessfixer.com
This Privacy Policy was last updated on July 29, 2026.